Frequently asked questions

To buy an event ticket, follow the steps below:

1. Event Selection:
   Go to the event for which you wish to buy tickets.
2. Ticket Booking:
   Click on the "Book Now" button.
3. Select Ticket Category (if available):
   Select the correct ticket category you want.
4. Ticket Number Selection:
   Select the number of tickets you wish to purchase
5. Acquiring Tickets:
   Click on the "Get Tickets" button.
6. Price Check at the Completion of the Order:
   Make sure that the final price is correct when completing the order.
7. Filling in Contact Information:
   Fill in your contact details in the form that will appear.
8. Create an Account (Optional):
   If you wish to create a Ticketbox account, select the relevant field.
9. Submit an Order:
   Click on the "Place an Order" button.
10. Payment:
    You will be automatically transferred to the payment system of the National Bank of Greece to proceed.
11. Filling in Card Data:
    Fill in your card details to complete the purchase of your tickets.
12. Transaction Completion:
    After the purchase, you will receive a message that your transaction has been completed and you will receive your tickets to the email address provided.

Prices and available ticket categories vary depending on the event. You can find more information about these in the announcement of each event.

Yes, discounts are usually offered for students, pensioners, unemployed people and children. Information on the conditions of application is provided by the organisers of each event.

The dates and times of events vary depending on the programme of each event and are listed in the relevant information for each event.

Venue information is provided on our platform and is indicated on your ticket.

After you have completed the purchase, you will be redirected to the order confirmation page. Your tickets will be sent in PDF format to the email you provided, and you can print them or have them electronically on your mobile device for entry to the event.

Yes, there is usually a refund procedure in case of cancellation of the event.

No, unfortunately, it is not possible to change or cancel your reservation. However, you can contact us for more information.

To enter the event, you will be required to show your ticket and a valid identification document, which will be checked by the staff at the entrance.
In case you lose your mobile phone or it is deactivated due to battery exhaustion and you cannot access your ticket, please show your ID at the entrance of the event.

In some events there is an age restriction. This information is usually listed on our platform and on your ticket.

The pre-sale of tickets is usually completed before the regular start time of the event. Details on the closing date of the presale are determined by the organiser and provided on the event page.

The ability to select a specific location for an event varies depending on the venue and the organiser. The relevant information is displayed on the event page.

Our platform features advanced security measures to protect your personal information and ensure secure online transactions.

The additional charge mentioned is called Commission and it concerns the provision of the service for the use of the ticketing platform. After completing the transaction, you will find the receipt at checkout.

If you have not received your tickets by email, first check your spam folder and check the correctness of the email address you entered when you purchased your tickets. If you do not find the
your tickets, contact us by providing your order code.

If you have lost your tickets, you can retrieve them if you have the order code and the email you used when you purchased them. Please contact us, providing your purchase details.

The official ticket outlets for each event are determined exclusively by the organisers and are listed below the event information on our platform. Therefore, TicketBOX cannot be held responsible for tickets purchased outside its official network. Tickets obtained from other sources are provided without any guarantee as to their correctness and accuracy.