Frequently asked questions

To register on the platform, you need to provide your company's basic information, such as the name of your business, your sector of activity and contact details. In addition, you are required to provide a business bank account to manage your financial transactions through the platform. With these details, your registration process is quickly completed and you can start using our services. Register on ticketBOX.gr via the organizer registration form.

After submitting the necessary information, your registration on our platform is immediate. Through the registration form, which is simple and quick, your account will be activated and you will have access to all our services without delay.

Yes, our platform is flexible and can be adapted to the type or nature of your event. We offer advanced features that will cater to your specific needs, ensuring a personalized experience for you and your attendees.

We offer a variety of ticket categories to meet the different needs and preferences of organisers. These include "super early birds", "early birds", general admission tickets, VIP tickets, complimentary tickets, and other categories tailored to the specific needs of each event.

The promotion of your event in social media is done by transferring it to our Facebook and Instagram pages. Through these platforms, we promote your event to a wide audience, attracting more participants and increasing its visibility.

Through our platform and your personal account, you have direct access to your sales statistics, allowing you to monitor their progress and evolution.

The TicketBOX support team is available 24/7 to answer any questions or concerns you may have, ensuring that you receive prompt and efficient support.

Our app is available for Android and iOS systems and allows easy check-in at the entrance of the event. With its help, you can manage check-in with efficiency and ease, improving the attendee experience.

We provide detailed instructions on how to use the platform and the control app, giving you the support and assistance you need to get the most out of them.

Proceeds from ticket sales will be transferred to the bank account of the organizer on the next working day after the end of the event. The clearing of funds will be made to any bank account you have.

In the event of your event being cancelled, we ensure an efficient and smooth refund process for ticket buyers. This means that attendees who have purchased tickets will receive their money back in accordance with the refund process set out in the terms and conditions of the event.

Upon conclusion of the cooperation, the signing of the Ticket Issue, Sale & Distribution Agreement is required. Through this contract, the parties agree to the terms and conditions of the cooperation.

TicketBOX's fee is determined after consultation with the organizer, taking into account the needs and specifications of the event.

Available payment options include:

1. Credit cards (e.g. Visa, Mastercard)
2. Debit cards

To complete the purchase of your ticket, you will be automatically transferred to the secure payment system of the National Bank of Greece.

Yes, you can offer a discount or promotional code to participants through our platform, thus offering attractive offers and encouraging them to participate in your event.

Through our platform, we ensure that participants receive their tickets immediately after completing their purchase, to the email they have registered, thus confirming the correct delivery of their tickets.