Privacy Policy

The online platform www.ticketbox.gr takes the protection of visitors' personal data seriously. This Privacy Policy describes how we collect, use, protect and disclose the personal data you provide to us when using the Ticketbox.gr online platform.

Data collection:

When you visit the online platform www.ticketbox.gr, we collect your personal data and store it in secure databases. When you create an account and/or purchase tickets, your contact information is collected, such as your name, address, zip code, city, email, and phone number. By providing this information for each transaction, the user gives his/her consent to the collection, use and processing of his/her personal data by the online platform www.ticketbox.gr, in accordance with the General Data Protection Regulation (GDPR 2016/679), Law 2472/1997 and the Greek legislation, as in force at any given time. This data is used exclusively to facilitate your access to events, and to communicate with you.

During the ticket purchase process, your credit/debit card information is not stored on our platform. Instead, to complete the payment, you are automatically redirected to the secure payment system of the National Bank of Greece. This ensures that your personal information remains protected during the payment process.

Use of cookies

When using the services and applications of the online platform www.ticketbox.gr, we may use various tracking tools, such as cookies, to collect data about your use of our services. This data may include information such as the type of device you use, your IP address, your location, the website you came from, the activities you perform when using our services, and the website you visit when you leave us. For more information on how this data is collected and used, please refer to the Cookies Policy [insert link] of the web platform www.ticketbox.gr.

Use of Data:

The personal data collected is used only for the purposes for which it is provided, such as communicating with our visitors about our services. We use this information to process your order, to send you customer service emails such as booking confirmations and event reminders, and to provide you with customer support.

In addition, we provide the user of our online platform with the right to control and manage their personal information, including the right to withdraw their consent to the use of their data or to request the deletion of their data from our records. We also inform the visitor about the reasons and ways of using their data, offering them transparency and communication. Finally, we take the necessary security measures to protect the user's personal data from loss, misuse or unauthorized access.

Data sharing:

Your personal information may be shared with Event Partners, such as Event Organisers or Venues, to organise the event, manage seating or inform you of changes, and to provide important information. In addition, to third parties who provide services on our behalf, and include cloud hosting providers for our IT infrastructure, bank payment platforms, external customer service teams, information security providers, and marketing providers. 

TicketBOX reserves the right to use or forward to third parties the anonymized data disclosed to it in a way that does not allow the identification or disclosure of the person to whom they relate, for statistical, promotional, research or advertising purposes. Access data to the services are strictly personal and the user is solely responsible for protecting them from leakage, copying, tampering and disclosure to third parties.

Data Protection:

Η TicketBOX is committed to protecting the personal data of its users by implementing the necessary measures for the collection, storage, processing and management of such data in order to safeguard the privacy and rights of individuals. We apply all legal requirements and take all necessary technical and organizational security measures to ensure data protection. In addition, respecting the GDPR, Greek legislation and the decisions of the Data Protection Authority, we ensure the rights of individuals and provide the possibility of information, access, correction, deletion, restriction of processing, portability, opposition and non-automated decision-making based on profiles, in accordance with the privacy and security policy available on our online platform.

Amendments:

We continually review and update our Privacy Policy to ensure that your personal data is protected. Any changes will be announced on our online platform, www.ticketbox.gr, and shall enter into force immediately after their publication.

By using the TicketBOX online platform, you consent to the collection and use of your personal data as described in this Privacy Policy.

The TicketBOX online platform is protected by reCAPTCHA Enterprise and is subject to the Privacy Policy and of Terms of Service Google.

Thank you for trusting us with your personal data.